The reasons a customer doesn't buy are written down every day in WhatsApp, emails and calls. But nobody reads them together: objections, recurring complaints and lost opportunities stay buried in each conversation.
- 01 Analyzes WhatsApp, email or call center conversations (with authorization and anonymizing personal data).
- 02 Classifies lost-sale reasons, objections, complaints and frequent questions.
- 03 Spots opportunities with no follow-up and slow response times.
- 04 Delivers a weekly summary with findings and recommendations.
- Top lost-sale reasons.
- Rising topics.
- Conversations with no reply or no follow-up.
- Performance by channel or salesperson.
Companies that sell or serve customers over WhatsApp, e-commerce, call centers, travel agencies and services.
- WhatsApp Business
- Call center platform
- CRM
- Conversion rate by reason.
- Response time.
- Opportunities recovered.
The indicators we track from day one. The values come from your operation, not from a promise.
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See micro appWant to see it running with your data?
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